EXCHANGE AND RETURNS

WARRANTY

Your Lidia May is covered by us for 12 Months from date of purchase against functional damage whether resulting from a manufacturing defect or from normal use. So if ever a buckle breaks or some stitching comes undone we will fix it and we’ll give it a complimentary valet cleaning before sending it back to you. Bags that in our judgement have been modified or badly repaired by you or a third party or that show damage not consistent with normal use are not covered.

What is the exchange/return policy?
If you change your mind or find something wrong, we would be happy to exchange your bag or refund your purchase in full (less shipping and taxes where applicable). You have 10 days from the date of purchase to notify us of your intention to return the bag. The bag must be unused, in its original packaging and in the same condition we sent. Note we offer free both ways shipping for exchanges and returns under this policy. However items that appear to have been used or do not, in our sole view, satisfy the conditions mentioned above, will not be accepted and will be sent back at your expense.

How do I make an exchange/return?
Please notify us of your need to exchange or return by emailing customer@lidiamay.com. We will send you all the details for packing and shipping to our representative nearest to you.

How does refund work?
Your refund will be credited to the original payment method. Refunds will be processed within 14 days of receiving the returned merchandise and may take up to a month to show on your account due to varying processing times between payment providers. We will notify you as soon as we have authorized the refund.

AFTER-CARE

We’re here for you even after your warranty has expired. Please email us at customer@lidiamay.com to request a repair, describing the problem and attaching photos. Based on our preliminary assessment we may arrange for you to send your bag (at your expense) to our repair studio where, after examination by a master technician, we will let you know if we believe we can repair it to our standard of quality. If we cannot we will not charge you for the consultation and your bag will be returned (at your expense). If we agree to proceed with the repair we will inform you of our plan and provide you an estimate for the time and cost needed. You will be requested to pay a deposit at this time. Please note the estimate might change during the course of repair in which case we will inform you as soon as possible and wait for your decision on whether to proceed. Should you decline to proceed it may not be possible to return the bag to the condition in which it was sent to us, for example if we’ve already taken it apart to start work on the repairs. Therefore, if you decline to proceed we will immediately stop work, bill you for our expenses up to that point and return the bag to you (at your expense). Bear in mind repairs can take up to 3 months to complete depending on availability of materials and craftsman’s time.

APPLICABILITY

The Warranty and Rights of Refund and Exchange above apply only to items purchased at full price through this website or if clearly articulated as included within a specific promotional offer or marketing campaign. Products acquired by any other mechanism (for example a regular sale or other form of discount) do not qualify.

We are the sole judge of whether an exchange, repair or refund or none of the above can be offered in accordance with the terms of this section. In the event of a dispute regarding a return or exchange within the first 12 months after purchase, our maximum liability shall immediately be capped and limited to offering Store Credit for up to 50% of the price originally paid, excluding shipping and taxes.

Customers availing our After Care repair service after 12 months has elapsed since the date of purchase will be required to pay a deposit when confirming the repair and the balance before the repaired article can be shipped back. Our liability in the event the bag is inadvertently lost of further damaged while undergoing repairs shall be limited to Store Credit for the assessed value of the bag before any repairs were undertaken. Our assessment in this regard is final.

Customers who fail or refuse to accept return shipment of their bag will be given a grace period of 30 days from the first attempt to contact them after which time, if the bag is still in our custody, we will charge storage cost $100 per item per whole or partial month for a maximum further 5 months. After a total of 6 months have passed (1+5) we have the right to seek the protection of the Court to recover our losses and dues or to sell our claim to a third party and we separately but concurrently retain the right to dispose of the property as we see fit and we decline any further liability or need to communicate with the customer in this regard. We are in no way liable or responsible for items after they have left our custody in a legal manner, such as being transferred to a transportation or delivery service.

Any Store Credit offered under the terms of this section shall expire within 12 months from the date of issue.

Any exception made by us at our sole discretion to any of the terms in this section shall not create a precedence nor can it be considered as negating or nullifying the terms of this section.